العربية
Last updated: January 22, 2025
Thank you for using ZAH, a website that offers the opportunity to win valuable prizes by purchasing shares. We want to make sure that you have a clear understanding of our refund policy. Please read the following information carefully.
1. Eligibility for Refund
Important Note: Payments are generally non-refundable. Please note that the nature of our site is based on random drawings, and purchasing shares does not guarantee winning a prize.
2. The nature of non-refundable purchases
All purchases made on ZAH, including stocks and small prizes, are non-refundable. Users understand and accept the risks involved in participating in these sweepstakes.
3. Transparency and user awareness
We are committed to being completely transparent about the nature of our site and the chances of winning. It is important that users are fully aware that purchasing shares does not guarantee winning a prize. The draw is completely random, and the winner is selected based on chance. By using ZAH, you acknowledge that you understand and accept these terms.
4. Limited Liability
ZAH has limited liability for any unforeseen circumstances or outcomes related to the draw or prizes. We do our best to ensure a fair and safe platform, but we cannot guarantee specific results. Participation is at the users' own risk.
5. Time limit and withdrawal
- A random drawing will be conducted to determine the winner after the specified time limit for each prize has expired.
- Your chances of winning depend on the number of shares you purchased for that prize.
- The more shares you buy, the better your chances of winning, but there is no guarantee of winning.
6. There is no guarantee of winning.
We reiterate that participation in ZAH does not guarantee winning a prize. The draw is completely random.
7. Order Modification or Cancellation Policy
- Order cancellation by ZAH:
- If the customer is late in paying after 3 days from the date of the order.
- If the contact information is incorrect or the customer cannot be reached.
- The order cannot be modified or cancelled after the product has been shipped.
- In the event of an error in the shipping data, the shipment will be returned to our headquarters, and the customer will bear the return shipping costs.
8. Return and Exchange Policy
Cases in which return or exchange is allowed:
- Product specifications do not match the specifications announced on the website.
- Incorrect product delivery.
- There is a defect in the product or a manufacturing defect.
Terms of exchange or return:
- Submit a replacement or return request within 7 days from the date of receiving the shipment.
- Attach the order invoice.
Cases in which returns or exchanges are not allowed:
- Electronic parts (unless there is a manufacturing defect).
- Used product.
- Product installed.
- Products damaged due to misuse.
- Goods whose nature or characteristics prohibit return or exchange.
- Perishable consumer goods.
- Goods manufactured to specific specifications specified by the consumer.
- Books, newspapers, magazines and information programs.
9. Awards and Shares
- ZAH is offering great prizes, such as houses and cars, for a limited time.
- Each prize is divided into shares, with each share representing a smaller prize.
- Users can buy shares while purchasing small prizes.
10. Number of individual shares
- Each share purchased by the user is counted individually.
- The more shares you buy, the greater your chances of winning.
11. Exceptional Circumstances
We may offer a refund or compensation in exceptional circumstances, such as technical issues or errors on our part. These cases will be evaluated on an individual basis.
12. Customer Support
If you have any questions or concerns, please contact our customer support team at [email address] or [phone number].
13. Applicable law
This return policy is subject to Egyptian law.
14. Modifications
This policy may be modified without notice. Please review it periodically.
By using ZAH, you acknowledge that you have read and understood the Returns Policy.